Terms and Conditions


  1. Detailed description of goods and/or services
    Mad Hatter Apparel ZA is a business in the clothing and fashion industry that sells clothing and apparel online.
  2. Delivery policy
    Subject to availability and receipt of payment, requests will be processed within a day and delivery confirmed by way of courier via FastWay Couriers at a Standard fee of R50 and Regional Area fee of R100.
  3. Export restriction
    The offering on this website is available to South African clients only.
  4. Return and Refunds policy
    The provision of goods and services by Mad Hatter Apparel ZA is subject to availability. In cases of unavailability, Mad Hatter Apparel ZA will refund the client in full within 30 days. Cancellation of orders by the client will attract a 10% administration fee.
  5. Customer Privacy policy
    Mad Hatter Apparel ZA shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.
  6. Payment options accepted
    Payment may be made via Visa and MasterCard.
  7. Card acquiring and security
    Card transactions will be acquired for Mad Hatter Apparel ZA via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.
  8. Customer details separate from card details
    Customer details will be stored by Mad Hatter Apparel ZA separately from card details which are entered by the client on PayGate’s secure site. For more detail on PayGate refer to www.paygate.co.za.
  9. Merchant Outlet country and transaction currency
    The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).
  10. Responsibility
    Mad Hatter Apparel ZA takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.
  11. Country of domicile
    This website is governed by the laws of South Africa and Mad Hatter Apparel ZA chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.
  12. Variation
    Mad Hatter Apparel ZA may, in its sole discretion, change this agreement or any part thereof at any time without notice.
  13. Company information
    This website is run by sole trader based in South Africa trading as Mad Hatter Apparel ZA and 1 Director.
  14. Mad Hatter Apparel ZA contact details
    Company Physical Address: 20 Tulip Road, Cape Town, South Africa, 7941. Email: info@madhatterapparelza.com. Telephone: 076 998 8825